{"id":2113,"date":"2020-06-05T10:40:47","date_gmt":"2020-06-05T16:40:47","guid":{"rendered":"https:\/\/www.elmstonegroup.com\/egpm\/?page_id=2113"},"modified":"2020-06-05T10:47:48","modified_gmt":"2020-06-05T16:47:48","slug":"my-zego-isnt-working","status":"publish","type":"page","link":"https:\/\/www.elmstonegroup.com\/egpm\/operations\/technology\/troubleshooting\/my-zego-isnt-working\/","title":{"rendered":"My Zego isn&#8217;t working"},"content":{"rendered":"\n<p>Firstly, what do you mean by not working?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Are you able to <a href=\"https:\/\/payments.gozego.com\/login\/pm?vpw=1169\">login to Zego<\/a>? If not, then click on the &#8220;FORGOT YOUR PASSWORD&#8221; link to reset your password. If you continue to have problems, then contact <a href=\"#ZegoClientSupport\">Zego Client Support (see below)<\/a>.<\/li><li>Are you trying to assist a resident with a  problem? Have them contact the <a href=\"#ZegoResidentSupport\">Zego Resident Support Team (see below)<\/a>.<\/li><li>Are you personally having some other problem related to Zego? Then please contact the <a href=\"#ZegoClientSupport\">Zego Client Support Team (see below)<\/a>.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zego Support Contact Information<\/h2>\n\n\n\n<p>Zego has different support lines for end-users (our residents) vs.  you (as on-site staff). <strong>Please do not give out the Client Support Team information to residents &#8211; it is for your use only.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a name=\"ZegoResidentSupport\"><\/a>Dedicated Resident Support Team<\/h4>\n\n\n\n<p><em>For your residents<\/em> that may be having problems making a payment using Zego, CashPay, etc.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Phone:&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"tel:8667295327\">(866)729-5327<\/a><\/li><li><a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/gozego.force.com\/residents\/s\/\">https:\/\/gozego.force.com\/residents\/s\/<\/a><\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><a name=\"ZegoClientSupport\"><\/a>Client Support Team<\/h4>\n\n\n\n<p><em>For on-site staff only (not to be given to residents):<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Phone:\u00a0<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"tel:8667295327\">(866) 729-5327<\/a>\u00a0Option #2<\/li><li><a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.gozego.com\/support\/\">https:\/\/www.gozego.com\/support\/<\/a><\/li><\/ul>\n\n\n\n<p>You can always create a support case by accessing the Communities Page: Log in to your Zego account, click on the Support Center, and select Submit a Case. The Communities page also allows you to access documentation and training webinars for their services!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Firstly, what do you mean by not working? Are you able to login to Zego? If not, then click on the &#8220;FORGOT YOUR PASSWORD&#8221; link to reset your password. If you continue to have problems, then contact Zego Client Support (see below). Are you trying to assist a resident with a problem? Have them contact &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.elmstonegroup.com\/egpm\/operations\/technology\/troubleshooting\/my-zego-isnt-working\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;My Zego isn&#8217;t working&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1001027,"featured_media":0,"parent":1224,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2113","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/users\/1001027"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/comments?post=2113"}],"version-history":[{"count":3,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2113\/revisions"}],"predecessor-version":[{"id":2118,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2113\/revisions\/2118"}],"up":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/1224"}],"wp:attachment":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/media?parent=2113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}