{"id":2161,"date":"2020-12-01T12:00:53","date_gmt":"2020-12-01T18:00:53","guid":{"rendered":"https:\/\/www.elmstonegroup.com\/egpm\/?page_id=2161"},"modified":"2020-12-01T12:03:07","modified_gmt":"2020-12-01T18:03:07","slug":"collections","status":"publish","type":"page","link":"https:\/\/www.elmstonegroup.com\/egpm\/operations\/daily-operations\/collections\/","title":{"rendered":"Collections"},"content":{"rendered":"\n<p>If a former resident makes a payment towards their Collections balance, you should apply this to their account as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Pull up their resident record in ResMan. In the top-right of their record you should see their current balance (should be $0.00), then a heading Collections and their past balance due in red, similar to the screenshot below:<br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"240\" class=\"wp-image-2162\" style=\"width: 400px;\" src=\"https:\/\/www.elmstonegroup.com\/egpm\/wp-content\/uploads\/2020\/12\/Collections-screenshot.png\" alt=\"\" srcset=\"https:\/\/www.elmstonegroup.com\/egpm\/wp-content\/uploads\/2020\/12\/Collections-screenshot.png 352w, https:\/\/www.elmstonegroup.com\/egpm\/wp-content\/uploads\/2020\/12\/Collections-screenshot-300x180.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li><li>Click on the Collection balance. [Note that you can also look on the left-hand menu bar of their resident record and under Accounting find a Collections link. This will take you to the same place.]<\/li><li>The Collections page will be displayed for that (former) resident. Scroll to the bottom of the page and click on the Post Charges button.<\/li><li>Enter the date and the amount of the payment and click on OK.<\/li><\/ul>\n\n\n\n<p>This will reduce their Collections balance by the amount of the payment and not leave them with any credit on their account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If a former resident makes a payment towards their Collections balance, you should apply this to their account as follows: Pull up their resident record in ResMan. In the top-right of their record you should see their current balance (should be $0.00), then a heading Collections and their past balance due in red, similar to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.elmstonegroup.com\/egpm\/operations\/daily-operations\/collections\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Collections&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1001027,"featured_media":0,"parent":1018,"menu_order":140,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/users\/1001027"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/comments?post=2161"}],"version-history":[{"count":1,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2161\/revisions"}],"predecessor-version":[{"id":2163,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/2161\/revisions\/2163"}],"up":[{"embeddable":true,"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/pages\/1018"}],"wp:attachment":[{"href":"https:\/\/www.elmstonegroup.com\/egpm\/wp-json\/wp\/v2\/media?parent=2161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}